Customer service charter
Gyeongbuk Women’s Policy Development Institute Customer Service Charter
Gyeongbuk Women’s Policy Development Institute will work with our clients to bring forth a world of equality where diverse families enjoy a harmonious and beautiful life.
- We will work hard for realizing a Gyeongsangbuk-do where women can be happy and fulfilled.
- We will always think from the perspective of our customers and reform the local region to improve everyday lives.
- Together with our clients, we will lead the consolidation of solidarity and cooperation.
- We will give our heart and soul to actualize the values of harmony and diversity.
Principles of Customer Service
- Gyeongbuk Women's Policy Development Institute will closely work with the clients to create a Gyeongsangbuk-do that is characterized by gender equality and harmonious family life.
- Gyeongbuk Women's Policy Development Institute will provide fast and accurate information that are required by the clients.
- Gyeongbuk Women's Policy Development Institute will always think from the perspective of our clients and we will exert our utmost efforts to reflect our clients’ opinions.
Customer Care
Customer visits and inquiries
- When the customers visit us in person, we will try our best to be considerate of customer convenience. We will receive them with sincerity and provide fast connection to the person in charge.
- In case that the person in charge is unavailable due to business or other reasons, we will try our best to immediately relay the issue to the person in charge. He will then personally get in touch with the customers to inform them of the work progress and results.
Information Service and Confidentiality
- Aside providing printed reports, we will also provide various research information or research results on the website and improve the convenience of information access.
- Information acquired during research will be kept confidential based on the trust of contractors and research ethics.
Customer-oriented Research
- We will aspire to provide consumer-oriented research that reflect the demands of customers and that are based on practicality by actual on-site research.
- We will continue to strengthen collaborative research by reinforcing the solidarity of business, academia, and research institutes and supporting the cooperation network with customers.
High-quality Education
- We will provide high-quality educational programs, and immediately respond to the complaints related to the education service.
- We will offer the best service to create a development institute where the trainees want to re-visit.
